Complaints Policy

We aim to provide the highest levels of care and patient satisfaction. However if you are unhappy with any aspect of your treatment with us, please contact us on 01980623004  or use the website contact form.

Look after your NHS Dental Registration or you may lose it?

Did you know that in order to keep your NHS dental registration at our practice you need to attend regularly?

Many of our patients forget to make regular visits to see their dentist. And then, before they realise, it’s been nearly two years!

Due to the high number of people wishing to receive NHS dental treatment and the very long waiting lists, we  have no choice but to de-register patients who have not attended for two years or more.

What to do to keep your registration?

Always attend any appointment booked, or cancel the appointment more than 24 hours in advance.

Make sure you book your next dental examination before you leave the practice. Whether it’s three, six, nine or even twelve months in advance, our reception teams will help you make your next appointment, and send you reminders nearer the time as well.

Check and update your contact details

Be sure they are correct, especially your email address and mobile phone, if you have one. If we can keep in touch with you, then we can help you keep on track so you don’t miss your appointment.

If you are caring for an older person, then help them to keep up their registration too by tracking their appointments for them.

If you have not booked an appointment, please contact us to make an appointment at your earliest convenience.

Once you have been de-registered, you are no longer able to receive NHS treatment at our practice. If you want to receive NHS treatment again, you will need to contact the NHS and join the waiting list. As NHS waiting lists are long, it may be some time before you can join another practice. So our recommendation is that you protect your registered status.